WAU88 Privacy Policy – Data Protection for Malaysian Members

This Privacy Policy sets out in detail how WAU88 collect, process, store, protect, and in certain circumstances share your personal information. This applies to all WAU88 platform users, regardless of whether you are a new member who has just registered, an active member currently playing, or a visitor simply browsing our website.

In this Policy, "personal information" refers to any information that can be used to identify you, directly or indirectly — including your name, identification number, email address, phone number, IP address, payment details, and transaction history.

WAU88 act as the data controller for all personal information collected through our platform. This means we are fully responsible for determining how and why your data is processed, and we bear the legal obligation to ensure that such processing complies with applicable law.

WAU88 collect various types of data depending on how you interact with our platform. The table below provides a clear overview of data categories and the purposes for which they are collected:

WAU88 collect personal information through several different channels. Understanding how this works will help you make more informed decisions about the information you share with us:

• Directly from you: When you register a new account, complete your profile, contact customer support, submit KYC documents, or provide feedback through a satisfaction survey.
• Through financial transactions: When you make a deposit via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, or FPX through Maybank2u and CIMB Clicks, transaction details are recorded for financial record-keeping and security purposes.
• Through your use of the platform: Our systems automatically log gaming activity, sports betting, website navigation, and interactions with platform features via server logs and internal analytics tools.
• Through cookies and tracking technologies: Each time you visit wau88.click, your browser automatically transmits certain technical data to our servers, including your IP address, browser type, and session data. See Section 7 for more details.
• Through authorised third parties: In certain cases, we receive information from payment service providers, third-party identity verification providers, or business partners who assist us in verifying your identity — all carried out with strict data protection controls in place.

WAU88 using your personal data only for legitimate and necessary purposes. We do not process your data for anything unrelated to the operation of our platform. Below is a full list of our data processing purposes:

• Account management: Creating and maintaining your account, verifying your identity at login, and processing password reset requests.
• Financial transaction processing: Processing deposits and withdrawals securely via your chosen Malaysian payment method, maintaining accurate transaction records, and complying with financial reporting requirements.
• Provision of betting and gaming services: Operating the Sports Betting platform, online casino, table games, Live Casino, and all other services offered by WAU88.
• Security and fraud prevention: Detecting and preventing fraudulent activity, money laundering, multiple account creation, and platform abuse. These are mandatory legal compliance requirements that cannot be waived.
• KYC and AML Compliance: Comply with Know Your Customer (KYC) requirements and Anti-Money Laundering (AML) laws as enforced.
• Customer support: Understanding and resolving your enquiries or complaints effectively, including reviewing relevant account history and transaction records.
• Marketing and communications: Sending you information about promotions, bonuses, and special offers we believe are relevant to you — provided you have not objected to receiving such communications.
• Product improvement: Analysing platform usage patterns in aggregate (without identifying individuals) to improve the interface, introduce new features, and deliver a better user experience.
• Responsible Gaming: Monitoring gameplay patterns to identify early signs of problem gambling and activating appropriate protective measures in line with our responsible gaming policy.

WAU88 will not process your data for any purpose not listed above without first obtaining your additional consent.

This is the section that gets the most attention from users — and we understand why. You want to know exactly who has access to your information. The short answer: WAU88 will never sell your personal data to anyone, under any circumstances.

However, in the course of operating our platform, there are certain situations where we may need to share information with specific parties:

• Payment service providers: To process your deposits and withdrawals via Touch 'n Go, GrabPay, Boost, ShopeePay, DuitNow, Maybank2u, and CIMB Clicks, the required transaction information is shared with these providers. All of them maintain their own privacy and security policies that comply with financial industry standards.
• Technology service providers: Companies that help us operate our technical infrastructure — including server hosting, cybersecurity services, and analytics tools — are all bound by strict data protection agreements with WAU88.
• Legal authorities: When required by Malaysian law, a court order, or a legitimate authority investigation. This includes investigations relating to money laundering, financial fraud, or other illegal activity. We have no discretion in such matters — legal compliance is mandatory.
• Audit and compliance: Independent auditors conducting security or compliance audits may have limited access to the data required for audit purposes — all under strict confidentiality agreements.

Protecting your personal and financial data is our number one priority WAU88. We make consistent investments in the latest security technology to keep your information safe from increasingly sophisticated cyber threats. Below are the security layers we have in place:

• 256-bit SSL Encryption: All communication between your browser and WAU88's servers is encrypted using Transport Layer Security (TLS) with 256-bit keys — the same standard used by Malaysia's leading banking institutions such as Maybank and CIMB.
• Data-at-rest encryption: Sensitive data stored in our databases — including payment information, identification numbers, and passwords — is stored in encrypted form. Passwords are stored using an irreversible hashing method.
• Tiered access controls: Only WAU88 staff who require access to specific data to carry out their duties are granted that access — strictly on a need-to-know basis. This access is reviewed through regular audits.
• 24/7 security monitoring: Our systems are monitored around the clock to detect suspicious activity, intrusion attempts, or unusual transaction patterns. Any anomaly triggers an immediate alert to our security team.
• Two-factor authentication (2FA): We encourage all members to enable two-factor authentication for an added layer of account security. This means that even if your password is compromised, your account remains protected.
• Regular security audits: WAU88 conducts regular penetration testing and security audits by independent third parties to identify and address potential vulnerabilities before they can be exploited.

While we take all reasonable security measures, no system can guarantee 100% security. We encourage you to play your part in protecting your account by using a strong and unique password, not sharing your login credentials, and always logging out after each session — especially on shared devices.

Platform WAU88 use cookies and similar tracking technologies to enhance your experience and ensure the platform functions properly. Cookies are small text files stored in your browser when you visit our website.

We use several types of cookies, each serving a different purpose:

• Essential Cookies: Required for core platform functionality — including maintaining your login session, saving language preferences, and processing transactions securely. These cookies cannot be disabled without affecting platform functionality.
• Performance Cookies: Collects anonymous data on how you use our platform — which pages are visited most frequently, time spent on each page, and whether you encounter any technical errors. This helps us continuously improve the platform.
• Functionality Cookies: Allows the platform to remember your preferences such as favourite game types, display settings, and notification preferences — to deliver a more personalised experience.
• Analytics Cookies: Helping us understand aggregated platform usage patterns for product improvement purposes. Data collected is anonymised and cannot be used to identify you as an individual.

You can manage and delete cookies at any time through your browser settings. Please note, however, that disabling essential cookies may affect your ability to use certain features on the WAU88 platform — including logging in and completing transactions.

WAU88 retain your personal data for as long as your account remains active or for as long as necessary for the purposes set out in this Policy. We do not keep data longer than required. The following are our data retention period guidelines:

• Active account data: Retained for as long as your WAU88 account remains active.
• Financial transaction data: Retained for a minimum of 7 years from the date of transaction — this is a legal requirement under Malaysian financial regulations for audit and compliance purposes.
• KYC Records: Retained for a minimum of 5 years after the business relationship ends, in accordance with Malaysia's AML requirements.
• Support communication logs: Retained for 2 years for reference and dispute resolution purposes.
• Technical data and server logs: Retained for a maximum of 12 months unless required for an ongoing security investigation.
• After account closure: Data no longer required for legal or compliance purposes will be deleted within 90 days of account closure.

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have specific rights regarding your personal data held by WAU88. We respect and facilitate the exercise of all these rights:

WAU88 maintains a zero-tolerance policy regarding underage users. Our platform is not intended for anyone under the age of 18, and we do not knowingly collect personal data from minors.

Every new account registration goes through an age verification process. Should we discover that personal data belonging to someone under the age of 18 has been collected without our knowledge, we will immediately take the following steps:

• Closing the account in question immediately.
• Deleting all associated personal data as promptly as possible.
• Refunding any deposits made, once the verification process has been completed.
• Reporting the incident to the relevant authorities where required by law.

If you are a parent or guardian and believe your child has registered an account with WAU88, please contact us immediately at support@wau88.click. We treat such reports as an absolute priority.

WAU88 reserve the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the technologies we use. We will notify you of any material changes through:

• An email notification to your registered address at least 14 days before the changes take effect.
• A prominent notice on the WAU88 platform homepage throughout the pre-announcement period.
• Updating the "Last Updated" date at the top of this Policy.

Ongoing platform use WAU88 after the effective date of any amendment will be considered your acceptance of the updated Privacy Policy. If you do not agree with any changes, you have the right to close your account and request deletion of your personal data — subject to the legal retention requirements set out in Section 8.

If you have any questions, concerns, or complaints regarding how WAU88 handling your personal data, we strongly encourage you to reach out to us directly. We are committed to addressing all privacy-related enquiries with seriousness and transparency:

• Email: support@wau88.click — for written privacy enquiries, data access requests, or formal complaints. We aim to respond within 3 business days.
• Live Chat: Available 24/7 directly from the WAU88 website — for basic privacy enquiries or guidance on how to access your account's privacy settings.

For formal requests relating to your rights (data access, deletion, or correction), please email support@wau88.click with the subject line "Data Privacy Request", and include your registered full name, WAU88 account number (if applicable), and the details of your request. Identity verification may be required before we process your request.